Patient Bill of Rights

You have the right to be treated with respect and consideration throughout your experience with Level Health, regardless of your background or the care you ultimately choose.

You have the right to clear, plain-language information about how the platform works, what a provider's review involves, and what any next steps would be before anything proceeds.

You have the right to have every treatment decision made by a licensed provider using their own clinical judgment. No treatment is provided without a provider determining it is appropriate for you.

You have the right to expect that the information you share is handled carefully, shared only as needed to provide care or operate the platform, and protected as described in our Privacy Policy.

You have the right to stop at any point before a treatment step proceeds, to decline a recommended treatment, and to seek in-person care instead of telehealth.

You have the right to raise questions or concerns about your experience and to receive a response. You can reach us through the Contact page or the address below.